다운로드 파일과 설치 절차는 변하지 않고 유지됩니다. EXE 또는 BIN 파일을 다운로드하고 SupportCenter Plus를 설치합니다. 설치 화면은 영어로보여집니다. SupportCenter Plus가 완전히 설치된 후, SupportCenter Plus 클라이언트를 시작하거나 웹 브라우저 주소창에 Http://localhost:8080을 입력합니다. SupportCenter Plus 화면의 언어는 웹 브라우저에 설정된 기본 언어로 표시됩니다. 여러분의 웹 브라우저 기본 언어가 한국어라면, SupportCenter Plus 화면은 한국어로 표시될 것입니다.
SupportCenter Plus의 표시화면을 변경하기 위해, 화면의 상단에서 Personalize 링크를 클릭한 후, 나열된 언어에서 변경하고자하는 언어를 선택합니다.
서울 특별시 강남구 역삼동 708-16 / 708-16 Yeoksam-dong, Kangnam-gu, Seoul, 135-080, KOREA
Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.
SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.
A common problem that most help desk representatives face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the support personnel. Another common problem is the lack of right information at the right time like the system information for a ticket raised. SupportCenter Plus solves these problems and more. All queries and requests are available to the support representative at a single place.
SupportCenter Plus also allows high level of automation like assigning tickets to support groups as soon as they come and notifying them. This helps them get on the job immediately.