SupportCenter Plus

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SupportCenter Plus(SCP)´Â °í°´ Áö¿ø ¼ÒÇÁÆ®¿þ¾î·Î¼­ ¾î¶² Á¾·ùÀÇ ¼­ºñ½º Á¶Á÷À̵çÁö È¿À²ÀûÀ¸·Î °ü¸®ÇÏ¿© °í°´¿¡°Ô °í°´ ¸¸Á· ¼­ºñ½º¸¦ Á¦°øÇÕ´Ï´Ù. À¥ ±â¹ÝÀÇ ÇïÇÁµ¥½ºÅ© Æ÷Åаú »ç¾÷ºÎ º° ¿ä±¸»çÇ׿¡ À¯¿¬ÇÑ º¯°æ(Customization)Àº °í°´À» Áö¿øÇÏ°í Ä¿¹Â´ÏÄÉÀ̼ÇÇϸç À¯ÁöÇÏ´Â µ¥ ¸Å¿ì È¿À²ÀûÀÔ´Ï´Ù.

Customer Support Software-Multi-Channel Communication´Ù¾çÇÑ Ã¤³ÎÀÇ Åë½Å

°í°´°ú ²÷ÀÓ¾øÀÌ ÇÏ·ç 24½Ã°£ ÀÏÁÖÀÏ °è¼ÓµÇ´Â ´Ù¾çÇÑ Ã¤³ÎÀ» ÅëÇØ °í°´°úÀÇ Á¢ÃËÀ» Á¦°øÇÕ´Ï´Ù. °í°´Àº Áö¿ø ¼­ºñ½º¿¡ ´ëÇØ ¹«ÇÑÇÑ ½Å·Ú°¨À» °¡Áö°Ô µË´Ï´Ù

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Customer Support Software-Multi Tenancyº¹¼öÀÇ ¼­ºñ½º Áö¿ª

±Í»çÀÇ ´Ù¾çÇÑ ºÎ¼­, »ç¾÷ºÎ, °í°´ ±×¸®°í °í°´ ±×·ìÀ» ÇÑ ÇÁ·Î±×·¥¿¡¼­ °£´ÜÇÏ°Ô È¿À²ÀûÀ¸·Î °ü¸®ÇÕ´Ï´Ù. °í°´ÀÇ Á¤º¸¸¦ º¸´Ù ÀûÀº ³ë·ÂÀ¸·Î ¶Ù¾î³­ ¿ÏÀüÇÑ À¯¿¬¼ºÀ¸·Î °ü¸®ÇÕ´Ï´Ù.

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Customer Support Software-Email Response ManagementÀÌ-¸ÞÀÏ ÀÀ´ä °ü¸®

°í°´À¸·ÎºÎÅÍ ¿À´Â ¸ðµç Àå¾Ö ½Å°í¼­(TT: trouble tickets)¸¦ óÀ½ºÎÅÍ Á¾·á ½Ã±îÁö ÃßÀûÇÕ´Ï´Ù. À̸ÞÀÏÀ» ÀÚµ¿À¸·Î Àå¾Ö ½Å°í¼­·Î º¯È¯ÇÕ´Ï´Ù. . Àå¾Ö ½Å°í¼­¸¦ Æ°Æ°ÇÑ À̸ÞÀÏ °ü¸®½Ã½ºÅÛ°ú ´õºÒ¾î¼­ È¿À²ÀûÀ¸·Î °ü¸®ÇÕ´Ï´Ù.

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Customer Support Software-Self-Service Portal¼¿ÇÁ-¼­ºñ½º Æ÷ÅÐ

±Í»çÀÇ À¥ »çÀÌÆ®¿¡ ¼¿ÇÁ ¼­ºñ½º Æ÷ÅÐÀ» ¿¬µ¿ÇÒ ¼ö ÀÖ½À´Ï´Ù. °í°´Àº ÀÚ½ÅÀÌ ¿äûÇÑ Àå¾Ö ¿äû¼­(TT) °¡ ¾î¶»°Ô 󸮵ǴÂÁö¸¦ ÃßÀûÇÒ ¼ö ÀÖ°í, ±Í»ç°¡ ¸¸µç ¼Ö·ç¼ÇÀ» Âü°íÇÏ¿© ½º½º·Î Àå¾Ö¸¦ Ä¡À¯ÇÏ°í, °¡¿ëÇÑ º¸°í¼­¸¦ »ç¿ëÇÒ ¼ö ÀÖ½À´Ï´Ù.

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Customer Support Software-Knowledge Base and SolutionsÁö½Ä º£À̽º¿Í ÇØ°á¹æ¾È

¹Ýº¹ÀûÀÎ ÁúÀÇ·Î ¸»¹Ì¾Ï¾Æ È¿À²ÀûÀÎ Áö¿øÀÌ Àß µÇÁö ¾ÊÀ» ¼ö ÀÖ½À´Ï´Ù. °¡Àå ÁÁÀº °æÇèÀûÀÎ Àå¾Ö ¼ö¸® DB¸¦ ±¸ÃàÇÏ¿© ´Ü¹ø¿¡ ¼Ö·ç¼ÇÀ» Á¦°øÇÏ°í, °í°´Áö¿ø ºÎ¼­ÀÇ »ý»ê¼ºÀ» ³ôÀÏ ¼ö ÀÖ½À´Ï´Ù.

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Customer Support Software-Account & Contact Management°í°´»ç & °í°´ Á¤º¸ °ü¸®

°í°´ÀÇ »ó¼¼ÇÑ °Å·¡Ã³ Á¤º¸¸¦ ½Ç½Ã°£¿¡ Update ÇÏ°í °øÀ¯ÇÕ´Ï´Ù. °í°´ÀÇ »ç¾÷ºÎ¼­, °í°´ °èÁ¤, °í°´»çÀÇ ¿©·¯ ´ã´çÀÚ Á¤º¸ µîÀ» È¿À²ÀûÀ¸·Î °ü¸®Çϵµ·Ï µ½½À´Ï´Ù..

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Customer Support Software-Contracts & SLA Management°è¾à & SLA °ü¸®

°í°´¿¡ ´ëÇÑ ¿©·¯ À¯Áö º¸¼ö °è¾à°ú °ü·ÃµÈ ¼­ºñ½º Áö¿ø °èȹ (Service Level Agreement)¿¡ ´ëÇÑ »ó¼¼ Á¤º¸¸¦ À¯Áö °ü¸®ÇÏ¿©, Á¦ ½Ã°£¿¡ ¾çÁúÀÇ ¼­ºñ½º¸¦ Á¦°øÇϸç, ÀÌ Á¤º¸¸¦ ±â¹ÝÀ¸·Î °í°´¿¡°Ô ¼­ºñ½º ºñ¿ëÀ» û±¸ÇÕ´Ï´Ù.

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Customer Support Software-Computer Telephony Integration ÄÄÇ»ÅÍ¿Í ÀüÈ­±â ÅëÇÕ

Asterisk IP PBX¿Í ¿¬µ¿ÇÏ¿© °í°´À» Áö¿øÇÕ´Ï´Ù.

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Customer Support and Service Software-Remote Customer Support¿ø°Ý °í°´ Áö¿ø ¼­ºñ½º

À©°ÝÁö¿¡¼­ °í°´ÀÇ »çÀÌÆ®¿¡ Á¢¼ÓÇÏ¿© Áö¿øÇÕ´Ï´Ù.

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Customer Support Software-Twitter IntegrationÆ®À§ÅÍ ÅëÇÕ

±ÍÇÏ°¡ Æ®À§Å͸¦ »ç¿ëÇÏ°í °è½Å´Ù¸é, °í°´ÀÌ Æ®À§Å͸¦ ÅëÇØ TTÀÇ Ã³¸® »óȲÀ» º¼ ¼ö ÀÖ½À´Ï´Ù.

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Advantage

 

SupportCenter Plus ¿ä±¸»çÇ×

¿î¿µÃ¼Á¦: À©µµ¿ì XP, ºñ½ºÅ¸, ¸®´ª½º
ºê¶ó¿ìÀú: ÀÎÅÍ³Ý ÀͽºÇ÷η¯ 7, ÆÄÀ̾îÆø½º 3 ÀÌ»ó
¼­¹ö: À©µµ¿ì 2003, À©µµ¿ì 2008, ¸®´ª½º ¼­¹ö, VMWare
µ¥ÀÌÅͺ£À̽º: MySQL, MS-SQL

 

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