ServiceDesk Plus 7.5

ITIL Ready Help Desk Software with Asset Management

Download Service Packs

Important :

We recommend users to move to the latest version, ServiceDesk Plus 7.5 build #7504 released on 09th January 2009 (How can I find my Build number?)

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.


Migrate from
Build 7000, 7001, ... 7021
to Build 7022
Migrate from Build 7022
to Build 7500
Migrate from Build 7500, 7501, ... 7503 to Build 7504
Customers using builds 7000 to 7021 can install this Service pack for migrating to build 7022 to address the listed issues. Customers using builds 7022 can install this Service pack for migrating to the latest build to address the listed issues. Customers using builds 7500 to 7503 can install this Service pack for migrating to the latest build to address the listed issues.
download_servicepack26 Service pack
How to Install | README
download_servicepack26 Service pack
How to Install | README
download_servicepack26 Service pack
How to Install | README

Important Note

If you are using a build earlier to 6012, follow migration sequence or please contact ServiceDesk Plus Support to upgrade.

Check out what is coming in future releases:
Major Releases

Instructions to apply the Service Pack / Hotfix

  1. Shut down ServiceDesk Plus Server.
  2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
  3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
  4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  5. Once the upgrade is complete, start ServiceDesk Plus Server.

Important: for Windows Users :

We have changed the Target to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk Plus 5.5(5500 and above). This can be changed as follows

  1. Right click 'ServiceDesk Server' option and choose the Properties option.
  2. Change the value in Target field from
    "{ServiceDesk_home}\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml"
    to
    "{ServiceDesk_home}\bin\startSDP.bat" where {ServiceDesk_home} is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
  3. Click "Apply", followed by "OK" button

The step 1 to 3 has to be repeated for the ServiceDesk Plus desktop icon.

How can I find the Build Number of ServiceDesk Plus?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.

    Locate ServiceDesk Plus Build Number

Need help ?

Want help with upgrading ServiceDesk Plus to the latest version? Contact ServiceDesk Plus Support


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