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The Delegation FlowIn a real time environment an active directory administrator spends unproductive time attending tickets related to password reset, unlock users, rename users, move computers/users, modify general properties etc. Although they are simple, these active directory activities consume a lot of time. ADManager Plus' Help Desk Delegation feature helps non-administrative users to handle these simple AD tasks without involving the administrator in the process. OU Based Delegation: The OU based administration lets the administrator to delegate tasks with a scope limited to a specific Organizational Unit i.e. help desk users can perform the delegated activities that fall under the purview of the assigned OU in the Active Directory. This ensures that the security issues are intact and the delegation runs smoothly. Scenario 1: Human Resources (HR) Manager/Executive can now create new user accounts The Active Directory Help Desk delegation feature could be especially useful when our company is on a hiring phase which in turn has led to a sudden influx of new employees. So provisioning of new user accounts becomes a major priority and also a time consuming factor. Administrator can reduce the time lag and his intervention involved in this process by authorizing the HR personnel to create new user accounts in the Active Directory. The AD Help Desk Delegation module provides a login to HR, through which he can view and perform only the tasks that are delegated to him. Scenario 2: Help Desk Technician can unlock accounts & reset password Regular requests like reset password and unlock account requests consume most of administrator's productive time and mounts cost. To combat this, he can delegate these AD activities to help technicians by authorizing them to login to ADManager Plus and execute the delegated tasks. Cross-Domain Active Directory Management for Help Desk Technicians The cross-domain management option allows AD administrators to allocate Multiple Domain Support for HelpDesk Technician(s). This feature facilitates administrators to restrict helpdesk associates to manage specific AD domains across diffferent forests, irrespective of the domain to which the help desk associate actually belongs. You could also refer our online Help on Active Directory Help Desk Delegation to know more about this feature. Technician Audit Log: The Help Desk Technician Audit Logs can be used to track what Active Directory objects were created, deleted, or modified, by which Help desk technician and when. Learn more..
More details on Help Desk Delegation..
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